Privacy Policy

Privacy Policy

Athome™ operates this store and website, including all information, content, features, tools, products, and related services, to provide you, as a customer, with a personalized shopping experience (collectively referred to as the “Services”). Athome™ is a store powered by Shopify, which enables us to deliver these Services.

This Privacy Policy explains how we collect, use, and disclose your personal information when you access or use our Services, make a purchase or other transaction, or communicate with us in any way.
If there is any inconsistency between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to how we collect, use, and disclose your information as described below.

1. Personal Information We Collect

When we refer to “personal information,” we mean any information that identifies you or can reasonably be linked to you or another person. Personal information does not include anonymized or de-identified data.

Depending on how you interact with our Services and applicable law, we may collect or process the following categories of personal information:

  • Contact Information – name, address, billing and shipping addresses, phone number, and email address.

  • Financial Information – credit/debit card numbers, bank details, payment method, transaction details, and payment confirmations.

  • Account Information – username, password, security questions, preferences, and settings.

  • Transaction Information – items you view, add to your cart or wishlist, purchase, return, exchange, or cancel.

  • Communications – information you include when contacting our customer service team.

  • Device Information – device type, browser, IP address, and other unique identifiers.

  • Usage Information – details about how and when you access and interact with our Services.

2. Sources of Personal Information

We may collect your personal information from the following sources:

  • Directly from you – when you create an account, make a purchase, or communicate with us.

  • Automatically – through cookies, analytics tools, or other tracking technologies when you use our website.

  • From service providers – who collect or process data on our behalf (e.g., payment processors, delivery partners, customer support).

  • From partners or third parties – such as marketing platforms or analytics providers.

3. How We Use Your Personal Information

We may use your personal information for purposes such as:

  • Providing and improving our Services – processing your orders, payments, deliveries, returns, and creating a personalized shopping experience.

  • Marketing and promotions – sending you promotional offers, emails, and showing personalized ads based on your interests.

  • Security and fraud prevention – verifying your identity, detecting fraud, and maintaining secure transactions.

  • Customer communication – responding to your inquiries and offering customer support.

  • Legal compliance – fulfilling legal obligations and responding to lawful requests.

4. Disclosure of Personal Information

We may share your personal information with:

  • Shopify, which hosts and powers our store.

  • Service providers and third parties who perform services on our behalf (e.g., IT support, shipping, payment processing, data analysis).

  • Business and marketing partners who help us with advertising and promotions.

  • Our affiliates or within our corporate group.

  • As required by law, during a merger, acquisition, or other business transaction, or to protect our rights and users.

5. Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information to provide and improve its platform. Information you share with our store will be shared with Shopify and may be processed in countries other than your own.

Shopify may also use data from your interactions across different merchants for analytics and advertising purposes.
To learn more about how Shopify handles your personal information and your privacy rights, please visit Shopify’s Consumer Privacy Policy or the Shopify Privacy Portal.

6. Third-Party Links

Our Services may contain links to third-party websites or platforms.
We are not responsible for the privacy or security practices of those websites. We recommend reviewing their privacy policies before providing any personal information.

7. Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal data from minors under the legal age in your jurisdiction.
If you believe your child has provided us with personal information, please contact us to request its deletion.

8. Security and Data Retention

While we use industry-standard safeguards to protect your data, no system is completely secure.
We recommend avoiding the transmission of sensitive information via unsecured channels.

We retain personal data only as long as necessary to manage your account, provide our Services, comply with legal obligations, and resolve disputes.

9. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access – request a copy of the personal data we hold about you.

  • Deletion – request that we delete your personal information.

  • Correction – request correction of inaccurate data.

  • Data Portability – request a copy of your data in a portable format.

  • Communication Preferences – opt out of promotional emails (note: we may still send you order or account updates).

If you reside in the UK or EEA, you may also:

  • Object to processing or request restrictions on processing.

  • Withdraw consent at any time, without affecting the lawfulness of prior processing.

You can exercise these rights via our contact details below or through Shopify’s Privacy Portal.

10. Complaints

If you wish to file a complaint about how we handle your personal data, please contact us using the details below.
Depending on your country of residence, you may also have the right to file a complaint with your local data protection authority.

11. International Data Transfers

We may transfer, store, or process your data outside your country of residence.
When transferring data outside the EEA or UK, we rely on recognized safeguards such as the EU Standard Contractual Clauses or equivalent legal mechanisms, unless the destination country provides an adequate level of protection.

12. Updates to This Policy

We may update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs.
The updated version will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

📧 Email: contact@alamaison.tech
🏠 Address: 17 Rue Antonio Vivaldi, Noyal-sur-Vilaine, 35530, France

For data protection purposes, Athome™ is the data controller of your personal information.